Privacy Policy

Our Commitment to Privacy

MBM Macon-Bibb Masonry respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you use our website or services. By using our website or services, you agree to the terms of this Privacy Policy.

Information We Collect

We collect information that you provide directly to us when you request a quote, schedule a consultation, call us, or fill out a contact form. This may include your name, address, phone number, email address, and details about your masonry project. We also collect information about the services you are interested in and any communication preferences you provide.

When you visit our website, we automatically collect certain information about your device and browsing behavior. This includes your IP address, browser type, operating system, pages viewed, time spent on pages, and referring website. We use cookies and similar technologies to collect this information and improve your experience on our website.

If we perform work at your property, we may collect additional information such as property details, photos of the work site, and access instructions. This information helps us provide accurate estimates and complete your project efficiently.

How We Use Your Information

We use the information we collect to provide and improve our masonry services. This includes responding to your inquiries, scheduling consultations, preparing estimates, completing projects, and following up on completed work. We use your contact information to communicate with you about your project status, scheduling, and any issues that arise.

We may use your information to send you service reminders, maintenance tips, promotional offers, and company updates. You can opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails. We will still send you essential service-related communications even if you opt out of marketing.

We use website analytics to understand how visitors use our site and to improve our content and functionality. This helps us provide better information about our services and make our website easier to use. We also use information to detect and prevent fraud, protect our legal rights, and comply with applicable laws.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information with service providers who help us operate our business, such as payment processors, scheduling tools, and website hosting providers. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

We may share information with material suppliers and subcontractors as necessary to complete your project. For example, we might provide your address to a stone supplier for delivery purposes. We only share the minimum information necessary to fulfill our obligations to you.

We may disclose your information if required by law, court order, or government request. We may also disclose information to protect our rights, property, or safety, or the rights, property, or safety of others. In the event of a business sale or merger, your information may be transferred to the new owner.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our site. We use both session cookies that expire when you close your browser and persistent cookies that remain on your device.

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, some features of our website may not function properly if you disable cookies. We respect Do Not Track signals and do not track users across third-party websites.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes using secure servers, encryption for sensitive data transmission, and limiting access to your information to employees who need it to perform their jobs.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account information and for any activity under your account.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. After completing your project, we keep records of our work for warranty purposes and to comply with legal requirements. We may also retain information to resolve disputes and enforce our agreements.

If you request deletion of your information, we will delete or anonymize it within a reasonable timeframe, except where we are required to retain it by law or for legitimate business purposes such as warranty claims or legal proceedings.

Your Privacy Rights

You have the right to access, correct, or delete your personal information. You can update your contact information or communication preferences by contacting us directly. If you believe any information we have about you is inaccurate, please let us know and we will correct it.

You have the right to opt out of marketing communications and to request that we stop processing your information for marketing purposes. You also have the right to request a copy of the personal information we hold about you. We will respond to these requests within a reasonable timeframe and as required by applicable law.

Third-Party Links

Our website may contain links to third-party websites, such as material manufacturers or industry associations. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by MBM Macon-Bibb Masonry.

Children's Privacy

Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected information from a child, we will delete that information immediately. If you believe we have collected information from a child, please contact us.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new effective date. Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

MBM Macon-Bibb Masonry
544 Mulberry St #414
Macon, GA 31202
Phone: (478) 313-7125
Email: hi@maconbibbmasonry.com

We take your privacy seriously and will respond to your inquiry as quickly as possible.